Core Services

Customer First is a Scottish Government sponsored programme developed in partnership with Scottish local authorities and managed, with the support of the Scottish Government , COSLA and SOLACE , under the direction of the Improvement Service.

It supports the principles of easier to access, better integrated, local services; effective collaboration across the public sector; better use of public resources; high standards of public service; and willingness to innovate and learn from others. 46 core council services have been identified as national priorities for improvement. Not all local authorities will develop electronic means of access to all these core services, as local priorities will determine programmes of development.

Customer First is also working with the Scottish Government to develop the OneScotland Portal , a signposting service that will provide citizens with a single, convenient point of access to all public services in Scotland. The East Ayrshire Council links pertaining to the 46 core services are listed below.

Core Services

Book a council facility Renew or reserve library books Make a Council Tax payment Entitlement to council tax benefit, discount, exemption or relief Make an enquiry about council tax Apply for council tax benefit, discount, exemption or relief Make an enquiry about housing benefit Applying for housing benefit Request a housing repair Check progress of a housing repair General information on council housing Pay housing rent Apply for a council house Enquire about refuse collection Report a road or pavement fault Book a special uplift Apply for a building warrant Pest control Report problems with pest control Apply for a clothing grant Make an enquiry about lifelong learning Book a learning activity Aids and adaptations to the home Assessment of social care needs Apply for home care Apply for social work services Apply for a blue badge for disabled parking Make a complaint to your local authority Notify your local authority of a change of address Apply for job with your local authority Register a birth, death or marriage Apply for a taxi driver licence Apply for a street trader licence Applying for a liquor licence Applying for a business development grant Pay a parking fine Find out about the progress of your housing application Apply for planning permission Check progress of planning application Make a complaint about refuse collection Report a faulty streetlight Apply for free school meals Apply for Education Maintenance Allowance Transfer pupil information between schools Information for parents on education Recording pupil attendance in schools